Log In FAQs
Why do I need to enter a "Temporary Identification Code"?
The Temporary ID code is a security measure to ensure that only authorized users access accounts, especially when logging in for the first time, using a new device, or after a significant update like a browser change. This code, sent to your registered email, verifies your identity.
Where can I find the "Temporary Identification Code"?
The code has been emailed to the same email address that you used as your username for the portal. Please check all folders in your email inbox to ensure the email was not lost. The subject line for this email is “MIDAS Connect Temporary Identification Code”.
Why do I see "Unregistered Email" when I try to log in?
The “unregistered email” message will appear when a user attempts to log into the website using an email other than the one that has been granted access. If you see this message, check that the email you are attempting to use matches the email that you see at the bottom of the “account enabled” email.
Why am I being asked to reset my password?
GlobeTax asks all new users to create a password upon initial sign-in to the portal, in order to protect the privacy of our users. We will also request your password be updated every 90 days. You may find more information on this subject in our privacy policy: https://www.globetax.com/privacy-policy/
How do I reset my password?
Navigate to https://connect.globetax.com
Enter your email address and click continue
Click "Forgot Password"
Click "Send Reset Link"
Check your email and follow the instructions
What are the requirements for creating a password?
Your password must be 8-20 characters long and include at least one lower case letter, one upper case letter, one number, and one special character. It should not be your email address or any of your last 8 passwords.
How are user permissions set and what access do they provide?
Permissions are tailored by GlobeTax based on the specific requirements of each client. These permissions govern user access to various features, such as Manage Documents, Payments, Quarterly Statements, and the Reclaim Dashboard. This ensures that you have the necessary tools and information suitable for your particular role or needs. If you require any adjustments to your permissions, please contact your Client Services representative on the MIDAS Service Desk.
How can I add new users to my account?
Adding new users to your account is facilitated by GlobeTax's Client Services team. An authorized client contact can request the setup of new users. The information needed for each new user includes their name, address, email, and phone number. During the setup process, you can also customize the new user’s permissions based on their specific role or needs. To begin the process of adding a new user, please contact your Client Services representative on the MIDAS Service Desk.
How can I prevent my session from timing out?
Maintain activity on the site to prevent your session from timing out. Sessions timeout after 60 minutes of inactivity, requiring the user to log in again.
How will I know if my account is locked and what should I do?
If your account is locked due to multiple incorrect password attempts, please contact your Client Services representative to unlock your account on the MIDAS Service Desk.